Jeff and his team are exceptional. I have been through all the different Credit Card Processors, including Square, Paypal, and a few other big name processors and NO ONE has the level of customer service as S&S… I was referred to these guys from a neighbor who had been working with Jeff for years, and I am SO glad I did… Jeff has gone above and beyond on multiple occasions to make sure we were happy.
He loans out wireless terminals for all the trade shows we do at no extra cost to us, and at one event we thought we had a problem with the terminal while at a show in OC, and he was willing to drive ON A SATURDAY from Los Angeles to OC to drop off a part we needed to process transactions. WHO DOES THAT?!!! We ended up figuring it out over the phone but seriously, who goes out of their way like that? You don’t find that anymore in companies.
He also refunded my girlfriend her fees when she closed her business down and Jeff was more than helpful in getting any unnecessary fees refunded back to her account so she wasn’t in the negative.
Seriously, the rates are great, Jeff is wonderful to work with, I can’t say enough about these people.. Its so reassuring knowing I have an actual human being to deal with when we process card transactions.
Jeff and his team are exceptional. I have been through all the different Credit Card Processors, including Square, Paypal, and a few other big name processors and NO ONE has the level ...