FAQ

Glossary of Terms

We approve the vast majority of our submitted applications in under 24-hours. The process is simple:
1. We email you the application our 2 page short application and application check list.
2. Once we get your short application we then enter it into our system and email you a link to Digitally sign the application.

3. The application is then securely sent to our underwriting department for review. 

Q: How do I get paid?
Credit card sales are deposited directly into your checking account. 

Q: How long does it take for the funds to be transferred to my account?
24-48 hours which is standard for all processors or we have fast funding options as fast as same day. 

Q: Do I need a business checking account?
If your business operates as a corporation, yes, a business account is required. If your business is a sole proprietorship or partnership, the only requirement is that the individual or partners’ name(s) must be on the check.

Q: When the terminal/software dials out for approval, am I charged any long distance or communication fees?
No, communication is all done on a toll free line. 

Q: If I purchase equipment, how is the terminal shipped?
You choose the desired shipping method. 

Q: Will I have 24-hour customer support?
Absolutely. At S&S Bankcard Systems, providing quality support for our customers is a top priority. Regardless of time zone, you will have 24-7 access to technical support. 

Q: What if my terminal breaks down?
S&S Bankcard Systems will replace malfunctioning equipment free of charge. If it is determined that the terminal needs repairs, a replacement terminal will be sent within 24-hours. The replacement terminal will be the same model as the terminal being replaced. The terminal will be shipped to you programmed with your merchant account and ready for use.  

Q: Do I need a dedicated phone line?
No. Terminals have dual phone jacks. This gives you the ability to connect the terminal and other peripheral equipment (modem, phone, fax) to one line. 

Q: Who installs the terminal?
We do the installation and training.

Q: Do I receive training?
When you receive the terminal, we will walk you through installation and training.  We also provide a quick reference guide for all credit card terminals.

Q: How do I sign up for American Express and Discover Card?

We take care of it. It is part of our service.  There is no cost to sign up.